Refund Policy - Pulse Music Visualizer

💯 30-Day Money-Back Guarantee

We're confident you'll love Pulse. If you're not satisfied for any reason, we'll refund your purchase within 30 days - no questions asked.

1. Our Refund Policy

We offer a full refund within 30 days of purchase.

This means:

✅ You have 30 days to try Pulse with all features
✅ No questions asked - if it's not right for you, we'll refund
✅ Full refund of the purchase price
✅ Refunds processed within 5-10 business days

2. Eligibility

Refunds are available for:

✅ Purchases made within the last 30 days
✅ Any reason (including "changed my mind")
✅ Technical issues we cannot resolve
✅ Product doesn't meet expectations
✅ Compatibility problems

Refunds may be denied for:

❌ Purchases older than 30 days
❌ Fraudulent activity or chargebacks
❌ Violation of Terms of Service
❌ License key sharing or reselling

3. How to Request a Refund

Simple 3-Step Process:

Email Us: Send an email to refunds@evolvianpulsemv.com
Include:
- Your email address used for purchase
- Order ID or license key
- Brief reason (optional but helpful)
Confirmation: We'll process your refund and send confirmation within 24-48 hours

Response Time: We typically respond to refund requests within 24 hours on business days.

4. Refund Process

Timeline:

Request Received: Within 24-48 hours, we'll confirm receipt
Processing: 1-2 business days
Refund Issued: 3-5 business days to return to your account
Bank Processing: Additional 2-5 business days (depends on your bank)

Total Time: Most refunds are completed within 5-10 business days from request to money in your account.

Refund Method:

Refunds are issued via the original payment method:

💳 Credit/Debit Card → Refund to same card
💰 PayPal → Refund to PayPal account
🏦 Other Methods → Via original payment processor

5. What Happens to Your License

Upon refund:

Your license key will be deactivated
All hardware activations will be removed
You can continue using the Trial version (with watermark)
Your data and presets are not affected

⚠️ Important: Once a refund is processed, the license key cannot be reactivated. If you want to purchase again later, you'll need to buy a new license.

6. Technical Issues

Before requesting a refund for technical issues, let us help!

We can usually resolve:

🔧 Installation problems
🔧 Activation issues
🔧 Performance problems
🔧 Compatibility questions
🔧 Feature troubleshooting

Contact support@evolvianpulsemv.com and we'll work with you to solve the issue. If we can't fix it, we'll process a refund immediately.

7. Special Circumstances

7.1 Duplicate Purchases

Accidentally bought twice? Contact us immediately for a full refund of the duplicate purchase.

7.2 Wrong Product

Bought Enterprise but meant Pro? We'll refund the difference or swap licenses.

7.3 Beyond 30 Days

While our official policy is 30 days, we're reasonable people. If you have exceptional circumstances, contact us and we'll work something out.

7.4 System Requirements

If Pulse doesn't work due to system incompatibility and you can't resolve it, we'll process a refund even if minimal effort was made - we want happy customers, not frustrated ones.

8. Chargebacks

Please don't file a chargeback without contacting us first!

Chargebacks hurt small businesses and incur fees. We promise:

✅ Fast refund processing (usually within 24-48 hours)
✅ No hassle or "hoops to jump through"
✅ Friendly, understanding service

Consequences of Chargebacks:

Your license will be immediately revoked
You may be blocked from future purchases
We may dispute fraudulent chargebacks

If you've already filed a chargeback by mistake, contact us immediately so we can work with you and your bank to cancel it.

9. No Partial Refunds

We don't offer partial refunds for:

Used vs. unused time (all licenses are lifetime)
Feature differences between Pro and Enterprise
Number of activations used

It's either a full refund or no refund - we keep it simple.

10. Subscription vs. One-Time Purchase

Pulse is a one-time purchase, not a subscription.

You pay once, own forever
No recurring charges
No "subscription refunds" - just one purchase refund

11. International Customers

Our refund policy applies worldwide:

🌍 Same 30-day guarantee globally
💱 Refunded in original currency
🏦 Currency conversion rates at time of refund
⚖️ Complies with local consumer protection laws

12. Gifts and Team Licenses

Gifts: If someone bought Pulse as a gift for you, they must request the refund.

Team Licenses (Enterprise): Refunds apply to the entire team license, not individual seats.

13. Questions?

If you have any questions about our refund policy:

Refund Requests: refunds@evolvianpulsemv.com
General Support: support@evolvianpulsemv.com
Phone: Available for Enterprise customers

Our Philosophy

We believe in our product and in treating customers fairly. If Pulse isn't right for you, we'd rather give you a refund than have an unhappy customer. No hard feelings, no hassle.

We're here to help, not to make things difficult. 🙂

14. Changes to This Policy

We may update this Refund Policy from time to time. Changes will be posted on this page with an updated date. Material changes will be communicated via email.